Question 1

What is Sweescape?

Accepted Answer

Sweescape is an all-in-one Event Management Software (EMS) designed for demanding organizers. It centralizes ticketing, access control, guest management, and invoicing, while offering full white-label customization.

Question 2

What makes Sweescape different from Weezevent or Eventbrite?

Accepted Answer

Unlike consumer-facing platforms, Sweescape is 'White Label First'. Your attendees stay on your domain name, see your brand, not ours. Plus, we offer advanced B2B tools like SweeInvoice and SweeAnalytics.

Question 3

Who is Sweescape for?

Accepted Answer

Sweescape is ideal for event agencies, corporate seminars, professional festivals, and any organization wanting to maintain full control over their brand image and data.

Question 4

Can I send SMS invitations with SweeBadge?

Accepted Answer

Yes, our campaign module allows you to send tickets and QR codes via Email and SMS. It's perfect for ensuring your VIPs have their badge right at hand.

Question 5

Are there any hidden fees or commissions on sales?

Accepted Answer

Transparency is our priority. We operate on a subscription model or a fixed fee per ticket, clearly stated. There are no hidden costs.

Question 6

What are the advantages of Sweescape over its competitors?

Accepted Answer

Total customization (CSS/HTML), use of your own domain name, transactional emails via your SMTP servers, and a suite of native apps for scanning and on-site management.

Question 7

How can I contact Sweescape customer support?

Accepted Answer

Our support is available via live chat from your dashboard, or by email at support@sweescape.com. Enterprise accounts benefit from a dedicated account manager.

Question 8

What is SweeInvoice?

Accepted Answer

SweeInvoice is our automated invoicing module. It generates and sends invoices to attendees immediately upon purchase, handles VAT, and allows for accounting entry exports.

Question 9

Can I see if my event is profitable before it takes place?

Accepted Answer

Yes, SweeAnalytics offers real-time budget forecasting based on your current sales and your configured fixed/variable costs.

Question 10

Can I fully customize my ticketing pages?

Accepted Answer

Absolutely. Beyond logo and colors, you can inject your own CSS so the ticketing widget blends perfectly into your website's design.

Question 11

Can I use my own domain name for ticketing pages?

Accepted Answer

Yes, this is our flagship feature. You can configure a subdomain (e.g., tickets.my-event.com) via a simple CNAME record.

Question 12

Can I send emails using my own domain (@myagency.com)?

Accepted Answer

Yes. By configuring your DNS records (DKIM/SPF), all transactional and marketing emails will be sent from your own address, ensuring better deliverability and branding.

Question 13

Can I create free or private events (without ticketing)?

Accepted Answer

Yes, you can manage free events, invitation-only (RSVP) events, or password-protect access to the ticketing page.

Question 14

Can I generate QR codes for business cards on invitations?

Accepted Answer

Yes, SweeBadge allows you to generate PDF badges including a vCard (Contact QR Code) to facilitate networking among your attendees.

Question 15

How does Sweescape ensure payment security?

Accepted Answer

We use Stripe, the global leader in online payments, certified PCI-DSS Level 1. No banking data passes through our servers.

Frequently Asked Questions